Product Warranty and Service — Koach Hatzafon

Service Continues After the Purchase To enquire about warranty coverage or a fault in a product purchased from Koach Hatzafon, contact the team with the product name, order number and a description of the issue. You may attach photographs and proof of purchase to help identify the product and handle the request. Warranty Is Checked by Product The identity of the warranty provider, the warranty period and the coverage are determined according to the product and the documents supplied with it, and subject to applicable law. The wording “official-importer warranty” applies to products for which this is stated and verified; do not assume that every product on the site includes the same warranty period. If the details are missing from the product page, ask the team for them before purchasing. How Do I Begin a Service Request? Describe when the fault appeared and what went wrong. The team will check the relevant service route and provide instructions for the next step. If there is concern about a product’s safety, stop using it and contact service; do not attempt an independent repair for the purpose of the enquiry. This is preliminary information for contacting service. The product’s full warranty terms and binding statutory rights remain in force. Community and Management Details Koach Hatzafon — led by Dor Ben Hamo, founder and community manager and shooting instructor. For service and community-management enquiries: 052-668-0302 Email: info@koach-hatzafon.co.il You can also contact us through the website’s Contact page. Responses depend on the subject of the enquiry and team availability.